Policies & FAQ

• All sales are final from the time of purchase.
• We do not offer any exchanges/refunds.
• The Castle Club Co. is not responsible for any lost, stolen, or damaged goods.
• If you have any problems with your order/shipment please E-MAIL us directly. We will take certain precautions and actions depending on your inquiry.

When will my order be shipped?

- Processing time is currently 3-5 days after an order has been placed.

Why haven't I received my pre-order items yet?

- Any pre-orders will be shipped after the arrival date. Expected arrival dates are posted under the item. Current turnaround time is 3-5 weeks.

What if I ordered a ready to ship item and a pre-order item?

- Pre-order items bought with ready to ship items will be shipped together. If you need the ready to ship item by an earlier date please contact us via e-mail.

 

If you have any other questions, please contact us via e-mail.

 THANK YOU